Help Centre

Frequently Asked Questions

Everything you need to know about playing at okgames — from creating your account and making your first bKash deposit to understanding game rules and withdrawing your winnings. If you cannot find your answer here, our support team is available 24/7.

18+ only  |  Play responsibly  |  okgames.bid

❓
💳
🔒
🎮
40+
FAQ Topics Covered
<3 min
Avg. Support Response
24/7
Live Chat Available
98%
Issues Resolved Same Day

Support Topics

What Can We Help You With?

Account & Registration

How to create your okgames account, verify your mobile number, reset your password, and manage your profile settings. Registration takes under two minutes with just your phone number.

Deposits & Withdrawals

Everything about funding your okgames account with bKash, Nagad, or Rocket — minimum amounts, processing times, limits, and how to withdraw your winnings back to your mobile wallet.

Games & Rules

Questions about how specific okgames titles work — Teen Patti 20-20, Pool Rummy, European Roulette Pro, Relax Fishing, Boom Legend, Zuma Dragon, and Win Drop rules explained clearly.

Bonuses & Promotions

How welcome bonuses work, wagering requirements, cashback offers, and how to claim promotions tied to specific games. All bonus terms are explained in plain language.

App & Technical

How to download and install the okgames Android app, troubleshoot loading issues, update the app, and get the best performance on your mobile device in Bangladesh.

Safety & Responsible Gaming

How okgames protects your account and personal data, how to set deposit limits, take a break, or self-exclude if you feel your gaming is becoming a problem. Your wellbeing comes first.

All Questions

OKGames FAQ

Use the category tabs below to jump to a topic, or use the search bar in the hero section above to find a specific question quickly.

All
Account
Payments
Games
Bonuses
App
Safety
Account & Registration

Go to okgames.bid/register or open the okgames app and tap Register. Enter your mobile number, choose a password, and confirm your number with the OTP sent via SMS. The whole process takes under two minutes. You do not need a bank account or email address to register — your mobile number is enough.

You must be at least 18 years old to register and play at okgames. This is a strict requirement. If we find that an account belongs to someone under 18, the account will be closed immediately and any balance will be forfeited. Please play responsibly and only if you are of legal age.

On the login page, tap "Forgot Password" and enter your registered mobile number. You will receive an OTP via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered number, contact our support team via live chat and we will verify your identity manually.

No. Each player is allowed one account only. Creating multiple accounts is against our terms and conditions and may result in all accounts being suspended and balances being voided. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Log in to your okgames account and go to Account Settings. You can update your display name and some profile details there. To change your registered mobile number, you need to contact our support team via live chat for identity verification before the change is processed.
Deposits & Withdrawals

OKGames accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile financial services in Bangladesh, so most players can fund their account without needing a bank account or card. All transactions are processed in Bangladeshi Taka (BDT).

The minimum deposit at okgames is kept low so that players of all budgets can participate. Exact minimums are shown on the deposit screen inside your account or the app. There is no requirement to deposit a large amount to access any game — all titles are available from the minimum deposit level.

Deposits via bKash and Nagad are credited to your okgames balance almost instantly — usually within a few seconds of completing the payment. If your deposit has not appeared after five minutes, check that the transaction was confirmed on your bKash or Nagad app, then contact our support team with the transaction reference number.

Go to the Withdraw section in your okgames account, enter the amount you want to withdraw, and select your preferred mobile wallet (bKash, Nagad, or Rocket). Make sure the wallet number matches the one registered on your account. Withdrawal requests are typically processed within a few hours, and funds arrive in your wallet shortly after.

OKGames does not charge any fees on deposits or withdrawals from our side. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your wallet app for their current fee schedule. We recommend using Nagad for the lowest transaction fees among the three options.

Most withdrawals are processed within a few hours. During peak periods or if additional verification is needed, it may take up to 24 hours. If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your withdrawal reference number and we will investigate immediately.
Games & Rules

OKGames currently offers eight titles: European Roulette Pro, Relax Fishing, Teen Patti 20-20, Zuma Dragon, Win Drop, Pool Rummy, and Boom Legend. Each game has its own dedicated page with full rules, RTP information, and gameplay guides.

Yes. All okgames titles use certified Random Number Generators (RNG) that ensure every outcome is completely random and cannot be predicted, manipulated, or influenced by anyone — including okgames staff. The RTP percentages published on each game page are accurate and reflect the long-term expected return to players.

Some okgames titles offer a demo or practice mode where you can try the game mechanics without risking real money. Check the individual game page to see if a demo is available. To play for real money and withdraw winnings, you need a registered account with a deposit.

RTP stands for Return to Player. It is the percentage of all wagered money that a game pays back to players over a large number of rounds. For example, a game with 97% RTP returns ৳97 for every ৳100 wagered on average over time. OKGames publishes RTP for every title — our games average above 97%, which is among the best available for Bangladesh players.

Teen Patti 20-20 is a fast-format version of the classic three-card game. You place your bet, receive three cards, and your hand is compared against the dealer's hand. The 20-20 format speeds up the game significantly — each round completes in under a minute. Hand rankings follow standard Teen Patti rules: trail, pure sequence, sequence, colour, pair, and high card. Visit the Teen Patti 20-20 page for the full rules.

In Pool Rummy, players are eliminated when their accumulated points reach a set limit (usually 101 or 201 points). The last player remaining wins the entire prize pool. Unlike Points Rummy where each game is standalone, Pool Rummy is a multi-round format that rewards consistent play and strategic hand management over time. See the Pool Rummy page for detailed rules.
Bonuses & Promotions

OKGames offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are shown on the registration and deposit pages and may change periodically. Register your account and check the current promotions section to see the latest welcome offer available to you.

Wagering requirements mean you need to bet your bonus amount a certain number of times before you can withdraw it as cash. For example, a ৳500 bonus with a 10x wagering requirement means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. All wagering requirements for okgames bonuses are clearly stated in the promotion terms.

Most okgames bonuses are credited automatically when you meet the qualifying conditions — such as making a deposit of a certain amount. Some promotions require you to enter a promo code during deposit. Check the active promotions section in your account or the app to see which bonuses are currently available and how to claim them.

Yes, most okgames bonuses have an expiry period. If you do not meet the wagering requirements within the stated time, the bonus and any winnings from it will be removed from your account. The expiry period for each bonus is clearly shown in the promotion terms. We recommend reading the terms before claiming any bonus.
App & Technical

Visit the okgames App page on your Android phone and tap the download button to get the APK file. Because the app is not on the Google Play Store, you will need to allow installation from unknown sources in your Android settings (Settings → Security → Unknown Sources). The app is safe and verified — this setting is only needed for direct APK installs.

The okgames Android app is not available for iOS. However, all games and account features are fully accessible through the mobile browser on iPhone. Open Safari, go to okgames.bid, and the site is fully optimised for iPhone screens and touch controls. You can add it to your home screen for quick access.

First, check your internet connection — a stable 4G or Wi-Fi connection is recommended for the best experience. If your connection is fine, try clearing the app cache (Settings → Apps → OKGames → Clear Cache) or clearing your browser cache if playing in a browser. If the issue persists, contact our support team via live chat and describe the problem including your device model and Android version.

When a new version of the okgames app is available, you will see an update notification when you open the app. Tap the update button to download and install the latest version. Alternatively, visit the App page on okgames.bid to download the latest APK manually. Always keep the app updated for the best performance and latest features.
Safety & Responsible Gaming

OKGames uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details are stored securely and are never shared with third parties without your consent. For full details, read our Privacy Policy.

Yes. OKGames provides deposit limit tools in your account settings. You can set daily, weekly, or monthly deposit limits to help manage your budget. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions. We strongly encourage all players to use these tools.

If you feel you need a break from gaming, you can use the cool-off or self-exclusion tools in your account settings. A cool-off period temporarily restricts access to your account for a set number of days. Self-exclusion closes your account for a longer period. Both options are available immediately. Visit our Responsible Gaming page for more information and support resources.

If you suspect unauthorised access to your okgames account, change your password immediately using the Forgot Password option on the login page. Then contact our support team via live chat right away. We can temporarily lock your account while we investigate. Never share your password or OTP with anyone — okgames staff will never ask for your password.

Still Have Questions About OKGames?

The FAQ above covers the most common questions we receive from Bangladesh players every day. But we know that every player's situation is a little different, and sometimes you need a direct answer rather than a general one. That is exactly why the okgames support team is available around the clock — 24 hours a day, seven days a week, including public holidays.

The fastest way to get help is through the live chat feature inside the okgames app or on the website. Most queries are resolved within three minutes. For less urgent matters, you can also reach us by email at [email protected] and we will respond within a few hours.

If you are a new player and just getting started, we recommend reading through the Account and Payments sections of this FAQ first — they cover everything you need to know to register, make your first bKash deposit, and start playing at okgames within minutes. The Games section is worth reading too, especially if you are new to a particular game format like Pool Rummy or European Roulette Pro.

Remember: Gaming at okgames should always be fun. Set a budget, stick to it, and use the responsible gaming tools in your account if you ever feel you need help. Visit our Responsible Gaming page for support resources available to Bangladesh players.

Need Direct Help?

Our support team is online 24/7. Most questions are answered in under 3 minutes via live chat.

[email protected]

FAQ Categories
Account & Registration Deposits & Withdrawals Games & Rules Bonuses & Promotions App & Technical Safety & Responsible Gaming
Quick Links
Register Free Account Log In Download Android App Responsible Gaming About OKGames Privacy Policy Terms & Conditions
Our Games
European Roulette Pro Relax Fishing Teen Patti 20-20 Zuma Dragon Win Drop Pool Rummy Boom Legend
18+ Reminder

Gambling is for adults only. If you or someone you know may have a gambling problem, please visit our Responsible Gaming page for help and resources.

Ready to Play?

Join Thousands of Bangladesh Players at OKGames

Register in under two minutes, deposit with bKash or Nagad, and start playing your favourite games today. Got more questions? Our support team is always here.

Create Free Account Download App Browse Games

18+ only  |  Play responsibly  |  okgames.bid