OKGames Privacy Policy

1. Introduction

okgames ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how okgames collects, uses, stores, and protects your personal data when you visit okgames.bid, register an account, make deposits or withdrawals, or interact with any part of the okgames service.

We understand that Bangladesh players trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data, without having to decode legal jargon.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. Together, these documents form the full agreement between you and okgames regarding your use of the platform.

If you have any questions about this policy or how okgames handles your data, please contact us at [email protected] or visit our FAQ page.

2. Data We Collect

okgames collects the following categories of personal data:

okgames does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3. How We Collect Data

okgames collects your personal data through the following means:

• Direct input: Information you provide when registering an account, completing verification, making a deposit, contacting support, or filling in any form on okgames.
• Automated collection: Technical data collected automatically when you visit okgames.bid, including IP address, device identifiers, and browsing behaviour on the platform.
• Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Game providers: Aggregated gameplay data from our licensed game studio partners, used to maintain game integrity and resolve disputes.
• Cookies and similar technologies: Session data and preference data collected via cookies as described in Section 6.

okgames does not purchase personal data from data brokers or third-party marketing lists. All data we hold about you comes directly from your interaction with the okgames platform or from the service providers necessary to operate it.

4. How We Use Your Data

okgames uses your personal data for the following purposes:

• To create and manage your okgames account.
• To verify your identity and age in compliance with our 18+ policy and legal requirements.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity on the okgames platform.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional communications about okgames bonuses and offers — only if you have opted in to receive them.
• To monitor gameplay patterns for responsible gaming purposes and intervene where necessary.
• To improve the okgames platform, fix bugs, and optimise the player experience.
• To comply with applicable laws, regulations, and requests from competent authorities.

okgames will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a clear legal basis to do so. If you have opted in to marketing communications and later change your mind, you can opt out at any time by contacting [email protected].

5. Who We Share Data With

okgames does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary to operate the platform:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection obligations.
• Game studio partners: Licensed game providers receive anonymised session data to maintain game integrity. They do not receive your identity or payment information.
• Identity verification services: When you submit KYC documents, they may be processed by a third-party verification provider operating under strict data processing agreements with okgames.
• IT and hosting providers: Our platform infrastructure is hosted on secure servers. Hosting providers have access to technical data only to the extent required to maintain the service.
• Legal and regulatory authorities: okgames may be required to disclose personal data to law enforcement, regulatory bodies, or courts when legally obligated to do so.

All third parties with whom okgames shares personal data are required to handle that data securely and in accordance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes beyond the specific service they provide to okgames.

6. Cookies and Tracking

okgames uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. Here is a breakdown of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Remember your settings such as language preference and display options. These make your experience more convenient but are not strictly necessary.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on different sections, and where technical issues occur. This data is aggregated and anonymised — it does not identify you personally.

okgames does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not see okgames ads following you around the internet based on your activity on our platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the okgames platform normally.

7. Data Security

okgames takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and okgames.bid is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on our servers — including identity documents and payment records — is encrypted at rest.
• Access to personal data within the okgames organisation is restricted on a need-to-know basis. Staff who handle player data are trained in data protection obligations.
• Our platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
• We maintain incident response procedures. In the event of a data breach that poses a risk to your rights, we will notify affected players promptly.

While okgames takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your okgames account and never share your login credentials with anyone.

8. Data Retention

okgames retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account plus 5 years after account closure, to comply with anti-money laundering regulations.
• Financial transaction records: Retained for 7 years from the date of the transaction in line with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 3 years from the date of the last interaction.
• Technical and usage data: Retained for up to 24 months in anonymised or aggregated form for platform analytics.

When your data is no longer required, okgames will securely delete or anonymise it. If you request deletion of your account, we will action that request subject to any legal retention obligations that prevent immediate deletion.

9. Your Rights

As an okgames player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, we cannot delete financial transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why and tell you what we can do instead.

10. Children's Privacy

okgames is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on okgames or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, okgames will investigate promptly. If we confirm that an account was created by a minor, we will close the account, delete the associated personal data, and return any deposited funds to the payment method used. We encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms.

11. International Data Transfers

okgames primarily stores and processes data within secure data centres. In some cases, data may be processed by service providers located outside Bangladesh — for example, cloud infrastructure providers or identity verification services.

Where personal data is transferred internationally, okgames ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. These safeguards may include contractual data processing agreements, standard contractual clauses, or reliance on the service provider's own certified data protection frameworks.

If you have questions about where your data is processed or the safeguards in place, contact us at [email protected].

12. Changes to This Policy

okgames may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of okgames after any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how okgames handles your data. Previous versions of this policy are available on request.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how okgames handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.

For questions about your account data specifically, you can also raise a request directly through the account settings section after logging in to okgames. For responsible gaming support, visit our Responsible Gaming page.